Private Coaching Terms and Conditions

Last Updated: October 07, 2025

We are so pleased you have decided to sign up with us - please read the following important terms and conditions before you commit to joining.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let us know if there are any clauses that you do not understand or that contradict your understanding of our services.

In this contract:

  • 'We', 'us' or 'our' means Maggnetic Health Limited; and
  • 'You' or 'your' means the person buying or using our services and resources.

If you would like to speak to us about any aspect of this contract, please contact us by e-mail at dan@drdanmaggs.com

Background

We provide private one-to-one health and weight loss coaching services.

It is important that you note:

  • We shall be acting as your health coach and not your doctor;
  • We shall not be providing clinical services of any kind;
  • A doctor/patient relationship will not be established between us;
  • For further details of our role as health coach see clause 5 in this contract.

Maggnetic Health Limited is a limited company with company number 15651056 and with its registered office at 4 Old Budbrooke Road, Hampton Magna, Warwick, CV35 8RS, United Kingdom.

1. Introduction

1.1. If you sign up for our private coaching programme or any related products and services ('services') you agree to be legally bound by this contract.

1.2. When signing up for our services you also agree to be legally bound by:

  • our website terms of use and privacy policy;
  • extra terms which may add to, or replace, some of this contract, for example any specific written contract between us;
  • specific terms which apply to our services, for example programme or service descriptions which may be set out on the webpage or sales page for that service or in email correspondence between us.

1.3. All these documents form part of this contract as though set out in full here.

2. Information We Give You

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract of sale between you and us is made (see the summary box below). We shall give you this information in a clear and understandable way either in this contract or the relevant programme or service description.

We shall give you information on:

  • the main characteristics of the services you are buying
  • who we are, where we are based and how you can contact us
  • the price of the services
  • the arrangements for payment, carrying out the services and the time by which we shall carry out the services
  • how to exercise your right to cancel the contract in the cooling off period
  • our complaint handling policy

3. Signing Up for Our Services

Below, we set out how a legally binding contract for services between you and us is made:

3.1. Before becoming a client, you will have an initial consultation call with Dr Dan Maggs to discuss your goals and determine if our coaching programme is right for you.

3.2. If we agree that our services are suitable for you, we will send you a payment link to complete your registration via Stripe.

3.3. When you click the payment link and complete payment, you are making a legal offer to purchase our coaching services under these terms.

3.4. We reserve the right not to accept your order, for example if there has been a mistake in pricing or if, upon further consideration, we do not believe our services are appropriate for your needs.

3.5. We accept your order when we send you a confirmation email or begin providing the services, whichever happens earlier. At this point:

  • a legally binding contract is in place between you and us; and
  • we shall begin to provide the services as set out in the relevant programme or service description.

4. Carrying Out the Services

4.1. You have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.

4.2. We shall carry out the services within the time period which is set out in the relevant programme or service description.

4.3. As part of your private coaching programme:

  • You will have access to book one-to-one Zoom coaching sessions via our online diary booking system.
  • You will have access to communicate with us via WhatsApp for ongoing support and guidance.
  • We appreciate reasonable notice if you need to cancel or reschedule a booked session, though we understand that circumstances sometimes require short notice changes.
  • All coaching sessions take place remotely via Zoom or other video conferencing platform as specified.

4.4. Please note that our coaching sessions may be transcribed using AI technology (including Zoom's transcription features) for coaching purposes, to help us provide better support and track your progress. We may also use AI assistance tools to help inform coaching decisions and provide insights. All such processing is done in accordance with our Privacy Policy. By entering into this contract you consent to the use of AI transcription and assistance tools for these purposes.

4.5. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services. We shall make reasonable efforts to limit the effect of any of those events, we shall keep you informed of the circumstances and we shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include illness, IT issues and problems with internet connectivity.

4.6. When you access online resources and video content via our platform, the resolution and quality you experience will depend on a number of factors, including the type of device you are using and your bandwidth, which may fluctuate during viewing. While we use all reasonable endeavours to provide a quality viewing experience, we cannot make any guarantee as to the resolution or quality of the content you will receive.

4.7. In order to gain access to any of our online resources, you will need to use a computer, portable media player, or other device that meets the system and compatibility requirements of the platforms and software we use from time to time. The requirements for compatible devices may change from time to time and whether a device is (or remains) compatible may depend on software or systems provided by the device manufacturer or other third parties. As a result, devices that are compatible when you sign up may cease to be compatible in the future.

4.8. Account, Password and Security. When you sign up for an online course or programme, you will be required to choose a password and user name or alternatively you will be given your login information. You are responsible for maintaining the confidentiality of your password and other login information, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify us of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. Each registration is for a single user only. You may not use another individual's account or allow anyone to use your account without prior authorisation from us.

4.9. Any content you post or submit to our websites or any other associated platforms is subject to our website terms of use and acceptable use policy.

5. Responsibilities and Boundaries

5.1. You will pay the price for the services in accordance with the programme or service description.

5.2. It is important that we have a full understanding of your state of health. You will provide us with such information and assistance (and ensure that any information is complete and accurate) as we reasonably need to provide the services.

5.3. You are signing up for our services as coaches and you acknowledge and agree to the following:

  • we shall not be advising you in any medical capacity or offering a clinical service and a doctor/patient relationship will not exist between us;
  • We are not replacing your doctor in any way and we shall not diagnose or treat any diseases;
  • You should consult your own GP if you have any ongoing health concerns.

5.4. Coaching is not therapy or counselling. It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although we fully expect great results to come from your participation in our course, programme or any other services, we cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree.

5.5. Our role is to offer you guidance and accountability and help you make positive health and lifestyle changes in order to make progress towards your goals.

5.6. We are not dieticians and we are not qualified to assess, diagnose or treat dietary or nutritional problems.

5.7. Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of counselling, therapy or medical treatment.

5.8. If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with our services as described in the relevant programme or service description.

5.9. You will keep us informed of any changes to your health.

6. Charges and Payment

6.1. The price for the services is set out in the programme description or as otherwise communicated to you.

6.2. Payment Options. You may choose between two payment options:

  • Monthly Subscription: Pay on a monthly recurring basis via Stripe, with a minimum commitment of 3 months.
  • 6 Month Upfront Payment: Pay for 6 months in advance and receive a 10% discount. This is a non-recurring payment.

6.3. Mutual Break Clause. Either you or we may terminate this agreement at the end of the first month without further obligation. To exercise this right, either party must provide written notice before the end of the first month. If neither party exercises this right, the full minimum commitment period (3 months for monthly subscriptions, or the full 6 months for upfront payments) will apply.

6.4. If you have paid 6 months upfront and either party exercises the mutual break clause at the end of month one, you will receive a pro-rata refund for the unused months (months 2-6).

6.5. Cancellation After Initial Period. If you are paying monthly, after completing your initial 3 month minimum commitment, you may cancel your subscription at any time by providing 3 working days' notice prior to your next billing date. You cancel your subscription by contacting our customer support team at dan@drdanmaggs.com.

6.6. Continuing Subscription. If you are paying monthly, subject to the terms above, your subscription will continue on a monthly recurring basis unless and until you cancel it in accordance with this clause or the agreement is otherwise suspended or discontinued according to these terms.

6.7. Failed Payments. If you are on a monthly payment plan and you fail to make any payment on the due date, we shall invoice you immediately for the whole of the outstanding balance for your minimum commitment period and payment for that invoice will be due by return.

6.8. No Refunds Policy. Subject to clauses 6.3, 6.4 and your statutory cooling-off period rights (see clause 7), the fees are non-refundable. We are not able to refund payments even where you do not complete your coaching sessions with us, as payment is for access to the coaching programme as a whole. This policy also helps you with your own accountability and commitment to improving your health and life through our services.

6.9. Compassionate Exceptions. In exceptional circumstances such as serious illness affecting you or your immediate family, we may at our sole discretion agree to pause your agreement temporarily. Any such arrangement will be agreed in writing between us on a case-by-case basis.

6.10. Payment is via Stripe payment processing and you can make payment with all major credit cards.

7. Cooling Off Period for Consumers

7.1. Subject to the other provisions in this clause, if you are a consumer you have the right to cancel this contract within 14 days of signing up without giving any reason.

7.2. The cancellation period will expire 14 days after you sign up.

7.3. However, if you request that we begin providing services during the 14 day cooling off period, you will lose your statutory right to cancel under this cooling-off period. By law, once we start providing the services at your request, the cooling-off period no longer applies.

You will be deemed to have requested us to start providing services if you do any of the following:

  • Log into your online account or coaching platform
  • Have a coaching call or session with us
  • Access or download any digital resources, videos, or materials we make available to you
  • Send us messages via WhatsApp requesting coaching support or guidance
  • Access any other supporting materials made available to you

At this point, our standard refund policy set out in clause 6.8 will apply and you will no longer be able to cancel under the statutory cooling-off period. However, you will still retain the right to invoke the mutual break clause at the end of the first month as set out in clause 6.3.

7.4. If you cancel this contract in accordance with the cooling off period in clause 7.1 and you have NOT requested us to begin providing services as specified in clause 7.3, we shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

7.5. The provisions of this clause 7 do not affect the mutual break clause as outlined in clause 6.3.

8. Intellectual Property

If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

9. How We May Use Your Personal Information

9.1. We shall use the personal information you give to us to:

  • provide the services;
  • process your payment for the services; and
  • inform you about any similar products and services that we provide, though you may stop receiving this information at any time by contacting us.

9.2. We shall not give your personal information to any third party unless you agree to it.

9.3. For full details of how we deal with your personal data, see our privacy policy.

10. Confidential Information

10.1. All information shared by you with us will be kept strictly confidential, except when releasing such information is required by law and/or where we consider it necessary to do so because of concerns of risk to yourself or others.

10.2. Although this is a coaching relationship and not a medical consultation, Dr Dan Maggs is a registered General Practitioner with the General Medical Council (GMC). In recognition of the sensitive health information you share, Dr Maggs voluntarily applies the same standards of confidentiality to this coaching relationship as he would to his medical practice, in accordance with GMC guidance on confidentiality. This means your information will be treated with the highest professional standards of confidence.

10.3. The obligations in clauses 10.1 and 10.2 will not apply to information which:

  • has ceased to be confidential through no fault of either party;
  • was already in the possession of the recipient before being disclosed by the other party; or
  • has been lawfully received from a third party who did not acquire it in confidence.

10.4. Your and our confidentiality obligations under this clause will continue after termination of this agreement.

11. Resolving Problems

11.1. In the unlikely event that there is a problem with the services, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.

11.2. We may at our option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.

11.3. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.

12. End of the Contract

12.1. The services will continue for the duration of your minimum commitment period (3 months for monthly subscriptions, 6 months for upfront payments), subject to the mutual break clause in 6.3 and the other termination provisions in this clause.

12.2. Cancelling Your Monthly Subscription. If you are paying monthly, you may cancel your subscription after completing your minimum 3 month commitment by providing 3 working days' notice prior to your next billing date. After you cancel, you will continue to have access to services until the end of your current billing cycle. You cancel your subscription by contacting our customer support team at dan@drdanmaggs.com.

12.3. Either you or we may terminate the services and this agreement immediately if:

  • the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
  • the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

12.4. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

13. Limit on Our Responsibility to You

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

  • losses that:
    • were not foreseeable to you and us when the contract was formed
    • that were not caused by any breach of these terms on our part
  • business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.

14. Disputes

14.1. We shall try to resolve any disputes with you quickly and efficiently.

14.2. If we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

14.3. The laws of England and Wales will apply to this contract.

14.4. In the event of a dispute between us, we agree not to engage in any conduct or communications, including on social media, designed to disparage each other or our products and services.

15. Entire Agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.